Cancellation Policy

Peak Season - No Refunds (1st October to 30th April)

If your booking has been confirmed and has been paid in full - we do not provide refunds for any cancelled bookings or early returns.
Off Peak Season (1st May to 30th September)
For bookings that have been confirmed and a deposit or full payment has been charged, cancellation fees apply as follows:
  • If cancelled up to 14 days prior to pick up - No Fee
  • If cancelled up to 7 days prior to pick up - 25% of Total Rental
  • If cancelled 6 to 1 day prior to pick up - 50% of Total Rental
  • If cancelled on the day of pick up or no show* - 100% of Total Rental
  • If a vehicle or trailer is returned early - No refund applies
*’No Show’ is assumed when we do not receive notice of cancellation prior to the start of rental


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